24/7 Helpdesk Support
Round-the-Clock Availability
Quick Issue Resolution
Easy button for MSPs
Helpdesk options that won't break the bank
Let us take the responsibility of handling all your helpdesk needs from tiers 1 through 3, so you can dedicate more time and effort to what your business does best. By entrusting us with this task, you'll be able to sharpen your focus on core strengths, ultimately driving growth and success for your MSP.
Helpdesk Level 1
Our AI powered level 1 helpdesk and remote monitoring platform can identify and remediate the most common and repeating issues automatically saving MSPs up to 80% of the time spent reacting to incoming service requests.
Helpdesk Level 2
Swift, specialized support for complex IT issues, minimizing downtime and boosting productivity. Our expert technicians deliver efficient problem resolution, reducing operational costs and allowing your team to focus on core business activities, all while ensuring seamless, reliable technology management.
Helpdesk Level 3
Outsourcing Level 3 Helpdesk to Praesto Works delivers expert resolution for complex IT issues, enhances system performance, minimizes disruptions, and ensures secure, seamless operations for your business.
Why Choose Praesto Works?
At Praesto Works, we understand the unique challenges small businesses face. Our team provides personalized customer service and innovative solutions tailored just for you. With a proven track record of helping businesses grow, we are committed to your success. Located in Minneapolis and San Jose, we are your partner dedicated to the success of your MSP. Trust us to deliver the results you deserve.